Buyer Be Ware!!!
Just bought a brand new 2012 Ram 1500 Laramie Crew cab. Purchased from dealership in riverhead ny. Within hours of purchase noticed scratches/ paint chip & a dent. Contacted dealer in regards & a nightmare ensued. After the dealer admitting that they were factory issues & making feeble attempts to repair said issues chrysler was contacted. The end result was chrysler stated since the dealer was satisfied w/ the repairs, then they were as well & no further action would be taken to correct the issues. Irregardless of my dissatisfaction. Well I'm no genius but last time I checked customer service was about the satisfaction of the customer. Not the manufacturer or dealer!
|
I didn't even mention that they left paper & tape on my intake throttle body control or that the rear 60% leather seat seemed discolored, or that the front lower portion of the plastic on my center consoles kick panel was a different color than the rest. W.T.F! It's a brand new truck & both the dealer & chrysler act as though I'm the one in the wrong!
|
If you would like to post the name of the dealership it would garner more attention and perhaps we can get the attention of people at Chrysler. I know on some of my GM related forums GM has actually come through for alot of people and had their issues fixed quickly. I can forward it to the right people.
Sorry to hear about your bad luck. Hopefully it gets taken care of |
The name is the town of riverhead & just add the brand. Thanks friend. Just want things to be done right, tired of getting taken advantage of. I would spell the dealership name outright, but don't know if I should be concerned about legal issues?
|
Don't take no for an answer. I would be a real pain in their asses until they made it right. New trucks aren't cheap and if you are spending that kind of money they need to make you happy. I once visited a rim and tire store everyday after they installed a set of wheels for me and broke a flat monitering sensor and wouldn't own up to it. I met everyone at the door and told them not to buy wheels or tires there and explained my situation to anyone that would listen. They ended up giving me a good bit of cash back to take my car back to the dealer to fix the issue. In the end I was satisfied.
|
there wont be any legal issues. i plan on bringing this to the attention of someone who can help remedy the situation.
|
Thanks friendo, I would be very grateful for that. Truth be known I'm a GM guy since birth. This is my 1st chrysler purchase ever. I was gonna go w/ the silverado but the ram offered alot more for my money. It has a nicer interior, 5 link rear coil spring. Suspension & the larger dissplacement engine w/ the 4cylinder shutdown. I wouldevee taken the chevy though had they just stepped up their interior.
|
I think you should have to report to the customer care.
|
All times are GMT -5. The time now is 06:02 AM. |
© 2024 MH Sub I, LLC dba Internet Brands