Warning About Go Rhino Dominator Bars
#1
Warning About Go Rhino Dominator Bars
I want to post my experience of purchasing a set of Go Rhino Step bars in the hopes it will help others not make the same mistake I made.
I purchased a set of Go Rhino step bars for my 2012 pickup from Amazon on Aug 29, 2013 for $290 + tax. The install was easy and I was able to remove the factory bars and install the Go Rhinos in about an hour.
5 months later January rolls around and the bars are getting pretty rusty. No big deal, the main reason I went with the Go Rhino bars is the 5 year warranty. I email the pictures of the rust off and proof of purchase. My warranty claim gets approved but according to their “Company Policy” they do not cover Shipping.
They want $209 for shipping to replace the bars I purchased 5 months ago for $290.
Clearly I received a defective product and I completely understand it happens. Production issues are part of life but it’s how a company deals with defects that defines whether they are a good company or a terrible one.
So please warn everyone you know about what they can expect from Go Rhino and their terrible customer service and terrible Company policy.
More Pics
I purchased a set of Go Rhino step bars for my 2012 pickup from Amazon on Aug 29, 2013 for $290 + tax. The install was easy and I was able to remove the factory bars and install the Go Rhinos in about an hour.
5 months later January rolls around and the bars are getting pretty rusty. No big deal, the main reason I went with the Go Rhino bars is the 5 year warranty. I email the pictures of the rust off and proof of purchase. My warranty claim gets approved but according to their “Company Policy” they do not cover Shipping.
They want $209 for shipping to replace the bars I purchased 5 months ago for $290.
Clearly I received a defective product and I completely understand it happens. Production issues are part of life but it’s how a company deals with defects that defines whether they are a good company or a terrible one.
So please warn everyone you know about what they can expect from Go Rhino and their terrible customer service and terrible Company policy.
More Pics
Last edited by GoRhinoSucks; 02-18-2014 at 12:50 PM.
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